Support
Personalized support and a dedicated coach to help you develop your skills in Agilium, from training to deployment.
Service Overview
Simple software is great. But when it’s backed by the right support, it actually gets used. Here are the three pillars of our support: training, a dedicated coach, and a deployment methodology.
A personalized platform to make you feel right at home
Workshops where your teams take the lead in building their Agilium space: configuration, customization, administration, and automation.
A Dedicated Coach
A single point of contact oversees projects and usage, coordinates with your key users, and promotes the use of Agilium within your teams
A 3-Step Deployment Methodology
From the kick-off meeting to the training of key personnel, each step is carefully structured to ensure long-term adoption and self-sufficient teams.
A Customized Platform
To best meet your needs, we configure the platform and tailor it to your specific situation:
- forms,
- lists of data views,
- standards,
- Steps in NC workflows
- customizations specific to your business,
- platform administration
- Implementation of automation solutions to streamline your quality processes.
A tool is useful because it is tailored to your internal processes, not the other way around
A Coach Dedicated to Your Teams
Our goal is to ensure the project’s success within your organization. To that end, the Agilium coach involves your key stakeholders very early in the project to foster adoption.
The coach provides training for your teams, facilitates project follow-up meetings, and configures the solution during workshops. He or she is your dedicated point of contact.
It helps you achieve the goals you’ve set for yourself with the Agilium deployment.
Deploying a tool is quick. Changing the way people use it—that’s where it all comes down to.
Configuration Workshops
We involve your key users directly in the configuration workshops. For each module, there are 3 to 4 two-hour workshops conducted with your quality manager and the relevant users at your company (full details are available in the FAQ at the bottom of the page).
The participants (of your choice) can rotate from one workshop to another, depending on the topics covered, in order to involve as many of your employees as possible throughout the entire process and encourage adoption. Result at the time of deployment: no surprises—everyone feels right at home with the tool they helped build.
The true success of a deployment is measured one year later: by how your teams actually use it.
A 3-step rollout
From the kick-off meeting to the launch of the platform, right through to the configuration workshops: every step is designed to guide and facilitate your project.
Launch / Kick-off Meeting
The initial meeting with the Agilium project manager serves to kick off the project: roles and responsibilities, objectives, risks, and priorities are formalized; the detailed schedule and configuration workshops are shared; and communication procedures are established.
Platform Availability
Conducting Configuration Workshops
The approach aims to involve your project teams as much as possible in the configuration process. During the workshops (approximately one per week, lasting 2 to 2.5 hours depending on availability), a test platform is used to validate the defined settings, alongside initial training for administrators to help them gradually build their skills.
Everything You Want to Know About Agilium
A platform designed to centralize your operations, automate your processes, and engage your teams in a more streamlined quality initiative.
- TRAINING AND DEPLOYMENT
- An Overview of the Audit Process
- Audit Planning
- Categorization of Audits and Topics
- Customizing a grid
- The Nonconformity Process
- Customizing NC Forms and Value Lists
- Customizing Action Forms and Value Lists
- Adaptation of Reports (Audits, Nonconformities, Corrective Actions)
- Overview of the Control Page
- Process Mapping
- Overview of Process Management / Fact Sheet (Purpose, Documentation, Risks)
- TRAINING AND DEPLOYMENT
- The filing plan: how will your file organization be structured,
- Metadata: Additional tags to make searching easier
- Calculation of the reference: standardization of document coding
- Document headers and footers
- Customization of forms (required fields, etc.) and definition of the document approval workflow
- Navigation Screens: Customizing Navigation Screens
- TRAINING AND DEPLOYMENT
- TRAINING AND DEPLOYMENT
- TRAINING AND DEPLOYMENT
- TRAINING AND DEPLOYMENT
What Our Customers Say About Agilium
250 organizations trust us to lead their quality initiatives. Here’s what they have to say—unfiltered.
Precision Machinery
Agilium enabled us to build and digitize our quality system and obtain our ISO 9001 certification in less than a year. The solution is particularly well-suited for small industrial businesses thanks to its ease of use and comprehensive coverage of quality processes. We now manage our audits, risks, nonconformities, action plans, and documents from a single platform. Our teams quickly adopted the tool, and we now have a clear and structured view of our QMS. It’s a real asset in supporting our growth.
Quality Manager
Energy-Efficient Renovation
The activity history with export and filter options is really handy. I give monthly presentations to my management team on what’s going on, and this lets me put together a report in two minutes: I filter what I want to show, export it, and I’m done. The favorite documents for my teams, the FAQ right in the tool… these are the little things that really make a difference every day. Generally speaking, people find their way around it. We set up the folders together, so they’re pretty comfortable with it. And what we’ve always appreciated about Agilium is how responsive they are: when I have a question, I get a clear answer within half a day. For an SME like ours, that’s really helpful.
Quality and QSE Manager
Higher Education
Agilium is, overall, a fairly practical solution that allows us to work flexibly on our problems and challenges. We see the solution evolving over time. In addition, follow-up by our contacts at the service provider is smooth and consistent, which is a major plus. We appreciate the ability to work on action plans, audits, and processes. We also appreciate the flexibility offered in terms of the software interface layout.
Internal and Organizational Auditor
Manufacturers
EDM at Its Best: User-friendly system, layout, tracking of reading information…
QMS Manager
Food production
We had a great experience with a sales representative who was very attentive to our needs. The email-based workflow system with read receipts is excellent.
Quality Engineer
App for Pharmacists
So far, the setup is going very smoothly, and the configuration is very simple. The main advantages we see are its ease of use and configuration.
Director of Internal Operations & Quality Manager
Ready to transform your quality approach ?
Join the 250 organizations that manage their quality with Agilium. Our experts based in Grenoble will guide you every step of the way—with no offshore staff and no surprises.
