Frequently Asked Questions

Everything You Want to Know About Agilium

Browse the answers by topic. A platform designed to centralize your workflows, automate your processes, and engage your teams.

Continuous Improvement

Pre-established checklists, evidence collection, and action plans.

Can you configure your own metrics, or are the dashboards fixed?

Yes, the indicators are fully customizable.

For each process sheet, you can create your own metrics and define the associated information: label, objective, monitoring frequency, unit of measurement, alert threshold, target value, person in charge, etc.

The metrics are primarily numerical and text-based, with a target value to be achieved, which makes it easy to track the performance of each process.

Dashboards are therefore not static. They automatically consolidate all the metrics defined in your processes to provide a quick, centralized overview of the management system’s performance.        
Can each process owner see only their own documents and metrics?

Yes, in Agilium, each process owner can have a view limited to their own documents and metrics, with read and edit permissions.

For other processes and documents, he has read-only access.

The quality manager, for his part, retains overall control of the application: managing access, viewing and editing content, and assigning roles across all processes and documents.
Is it possible to customize the NC forms to meet our needs?
That’s right—you can create your own forms or customize existing ones by adding the fields you want to track.
Can we determine whether it is a corrective, preventive, or remedial action, and verify its effectiveness?
Yes, the system allows you to classify actions (corrective, corrective, preventive, and improvement) and track their effectiveness.
What methods are available for resolving nonconformities?
We offer traditional root cause analysis methods to guide you in resolving nonconformities, such as the 5M, the 5P, and the Ishikawa diagram.
Can I send an invitation to the auditors and the auditees?
Yes, once the preparatory documents are available, the auditees can then accept the invitation in their calendars. The auditors, for their part, receive an email and a task in the app inviting them to conduct the audit.
Do you have an overview of the audit schedule?
Yes, a scheduling view is available in the form of a monthly calendar, with various filters and color-coding that makes it easy to distinguish between the different types of audits.
Is the audit module limited to managing quality audits?
No, you can also use it to perform inspections or follow-ups by creating a custom checklist. For example, to conduct a weekly machine inspection, you create your checklist, set it to repeat weekly, and you’re all set!
What templates and checklists are included as standard with Agilium?
Agilium offers a standard set of templates and checklists covering the main quality standards and frameworks, such as ISO 9001 (quality management), ISO 14001 (environmental management), ISO 45001 (occupational health and safety), ISO 27001 (information security), ISO 13485 (medical devices), as well as the Qualiopi, Qualicert, IFS, BRC, and PMS HACCP. These checklists can be used as is or adapted to your internal practices.
What types of audits can I manage with Agilium?
Any type of audit, including internal audits (whether outsourced or not), audits conducted by external firms, and client audits.
Can you view and navigate business processes using Agilium SMQ?
Yes, Agilium SMQ offers interactive process mapping, providing a clear visualization of business workflows. You can create and customize these maps using templates, then navigate graphically through the documents associated with the processes, which facilitates understanding and continuous improvement.
How does Agilium make it easier to manage nonconformities?
Agilium SMQ enables centralized reporting of internal, customer, or supplier nonconformities. Each nonconformity can be analyzed to identify root causes, with the ability to add attachments and track the associated corrective actions.
Does the software offer analytical tools to prevent nonconformities from recurring?
Yes, these systems offer tools for root-cause analysis, such as Ishikawa diagrams or the “5 Whys” method, to identify root causes and prevent problems from recurring.
How does Agilium help with process formalization?
Agilium SMQ provides tools for identifying and structuring business processes, with the ability to link documents and performance metrics, and to manage related risks and opportunities. It also offers a 360° view of processes to facilitate monitoring, review, and continuous improvement.
Does Agilium offer integrated risk management?
Yes, Agilium SMQ enables the identification and assessment of risks by process and organization, using a Probability-Impact-Detection matrix for prioritization, tracking of preventive and corrective actions, and dashboards for risk analysis.
How does Agilium manage audit planning and tracking?
Agilium SMQ enables the planning and tracking of internal and external audits, with filters by audit type, manager, or standard. It also allows for the creation and modification of evaluation checklists in real time, the automatic generation of audit reports, and the tracking of nonconformities identified during audits.
Can we track the progress of action plans in Agilium?
Yes, Agilium allows you to view action plans in table or Kanban format, with assigned responsibilities, deadlines, and tracking of progress metrics.
Can we automate reminders and notifications for pending tasks?
The Agilium solution includes automatic notification and follow-up mechanisms to ensure that deadlines are met and tasks are completed on time.

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